Privacy Policy

11 June 2026

Rossman Africa Safaris respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, submit an enquiry, subscribe to updates, request a quote, make a booking, travel with us or communicate with our team.

By using our website or providing personal information to us, you agree to the practices described in this policy.

• Contact details such as name, email address, telephone number and country of residence.nTravel enquiry details such as destination interests, travel dates, group size, budget range and preferred travel style.nBooking details such as passport information, nationality, age, rooming needs, dietary requirements and emergency contact information where required for travel arrangements.nPayment-related information needed to confirm or reconcile payments. We do not intentionally store full card details unless handled by an authorized payment provider.nCommunication records including emails, WhatsApp messages, website forms and customer service notes.nTechnical website data such as IP address, browser type, device information, pages visited, referral source and cookies where applicable.

• To respond to enquiries and prepare travel quotations.nTo confirm bookings, accommodation, transfers, permits, excursions, flights and related travel services.nTo communicate itinerary details, payment instructions, travel updates and support information.nTo meet legal, tax, accounting, security, immigration, park authority or supplier requirements.nTo improve our website, services, customer support and marketing communications.nTo send newsletters, offers or updates where you have subscribed or where permitted by law.nTo prevent fraud, misuse of our website or unauthorized transactions.

We process personal information where it is necessary to respond to your request, prepare or perform a travel contract, comply with legal obligations, protect legitimate business interests, improve our services or where you have given consent for a specific purpose such as marketing communication.

To arrange travel services, we may share relevant information with hotels, lodges, camps, airlines, transfer providers, driver-guides, park authorities, permit offices, activity providers, boat operators, payment providers, professional advisers and government or regulatory bodies where required.

We only share information that is necessary for the relevant purpose.

Because travel arrangements may involve suppliers in Kenya, Uganda, Tanzania, Rwanda or other countries included in your itinerary, your information may be transferred across borders where necessary to arrange services. We take reasonable steps to ensure that personal information is handled responsibly.

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No online system can be guaranteed completely secure, but we aim to protect information using appropriate measures for the nature of the data.

We retain personal information only for as long as necessary for the purpose collected, including booking management, legal compliance, tax records, accounting, dispute resolution, customer support and legitimate business records. When information is no longer required, we will delete, anonymize or securely archive it where appropriate.

If you subscribe to newsletters or promotions, we may use your contact details to send travel updates, offers and destination information. You may unsubscribe or request removal from marketing communication at any time.

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, withdrawal of consent or information about how your data is used. Some requests may be limited where we must retain information for legal, contractual, tax or legitimate business reasons.

Our services may include family travel, but website enquiries and bookings should be made by adults. Where information about children is required for travel arrangements, it should be provided by a parent, guardian or authorized adult.

Our website may use cookies and similar technologies to support functionality, security, analytics and user experience. More details are provided in our Cookie Policy.

For privacy questions or requests, contact Rossman Africa Safaris using the contact details listed on the website. Please include enough information for us to identify and respond to your request.